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About Us
SIS Group started in 1995 when the Internet began carving its way into the infrastructure of most medium to large corporate enterprises. Back then, the "Net" was still a relatively unknown commodity used mainly by academics and modern-day technical pioneers.
Then known as The Planet, the company operated out of the 2GB/2CH building in Sussex Street, Sydney as a commercial dial-up ISP and web research company.
In 1999, the Internet went through a rapid expansion. The ISP market became flooded with providers offering Internet access at substantially reduced monthly costs. To compete in this market place SIS Group was born and immediately launched "Bullet Internet" - an inexpensive (yet high quality) dial-up connection aimed at the residential user. By the year 2000, up to 5,000 subscribers dialled in regularly and retention rates remained steady (around 85%).
This was achieved by developing a robust network infrastructure utilising both Open Source and commercial offerings. SIS group also hosts some of Australia's finest web sites, which, to this day, enjoys continuous server uptime of over 364 days.
Basing itself in Sydney, SIS Group is now providing high-speed xDSL business solutions Australia-wide complementing our already established suite of services which include: Dial-up Internet, Fixed line services, web hosting, networking and robust co-location.
SIS group is committed to delivering an excellent level of service and support to all business partners - small and large.
Technical Expertise
SIS Group's dedicated technical team is continually upgrading and developing our network and are experts in the following areas:
- Network design and implementation
- Juniper, Cisco, Extreme, Netscreen - 'best of breed' implementation
- VPN's (Virtual Private Networks)
- Linux Installation, customisation and adminstration
- PHP, Postgres & MySql database integration
Our Network
- Powered by High Availability Juniper Routers
- Security Provided by Netscreen Firewalls
- Extreme Networks Black Diamond Switching Layer
- Domestic Local peering with PIPE Networks and Digital River
- International Bandwidth is provided by Verizon Business, Telstra/Reach
- Our network has been engineered to provide full redundancy of equipment and bandwidth connections
- Fully redundant data centre, UPS, diesel, smoke and moisture detection systems
Our Customer Service
Throughout the years, SIS Group has gained an excellent reputation for customer service. No matter what problem you experience, be it simple or complex, our technical support team provides educated explanation and guidance to our customers.
We make every effort to ensure that our customers are problem-free for the dial-in connection and have more time to "Surf the Net" rather than dealing with technical problems.
Service Level Guarantee
SIS Group acts on a day-to-day basis to implement 99.95% delivery of service as detailed in our Service Level Agreement (SLA) which covers: Installation, Network Availability, Outage Notification, Internet Latency, Packet Loss, Service Claim Process, and Service Credit.